Contact the Bureau

Customer support: support@theodditydept.com. You can also use the form below.

Our vintage bureau theme is fictional and for entertainment purposes only. The Oddity Dept. is operated by Kaptivate LLC, a Florida company based in Viera, Florida. The Oddity Dept. is an independent retail shop, not a government agency, and is not affiliated with or endorsed by any government entity.

Questions about an order, a design, or sizing? Send the Bureau a message using the form below and we will reply by email.

Damaged or misprinted item? Include your order number and a short description of the problem in your message. We will reply by email, and you can respond to that email with up to two clear photos of the item and the issue.

Please contact us before sending anything back. Most problems are resolved with a free replacement or a refund, with no need to return the item. If a return is needed, we will email you instructions, including where to send it.

Order updates: You will receive an email confirming your order once payment is complete. When your order ships, you will receive a second email with a tracking number and tracking link (tracking details can take up to 24 hours to appear). If either email has not arrived, check your spam folder, then send us your order number using the form below and we will reply with the details.