Returns Policy

Last updated: October 22, 2026

Every Oddity Dept item is printed to order for you by our printing partner, Printful. Because of that, we generally cannot accept returns or give refunds for a change of mind, or for ordering the wrong size or color. For shirts, please check the size chart on the product page before you order. Youth sizes are printed on a different shirt than adult sizes, so please check the youth measurements too.

If something is wrong with your order

If your item arrives misprinted, damaged or defective, or is not the item you ordered, tell us within 30 days after delivery. Use our contact form and include your order number and a description of the problem. We will reply by email and ask you to respond with up to two clear photos, such as the whole item and a close-up of the problem. We will work with our printing partner to make it right with a free replacement or a refund. In most cases you will not need to send the original item back.

Mugs that arrive broken, cracked or chipped. Ceramic is brave but not invincible. If your mug arrives damaged, the same 30-day window applies: send us your order number, and when we reply, a photo of the damage (and the packaging, if you still have it). We will send a free replacement, or a full refund if you prefer. There is no need to return the broken mug; please dispose of it safely. Damage from drops or other mishaps after delivery is not covered, though we sympathize deeply.

If a package is lost in transit, report it within 30 days after the estimated delivery date and we will arrange a replacement or refund.

Size exchanges

Because each item is made to order, we cannot promise size exchanges. In some cases we may be able to help, so please contact us before ordering again.

Cancellations and changes

An order can be cancelled or changed only before it goes into production, which usually happens quickly. Use our contact form as soon as possible and include your order number. Once an order is in production we cannot cancel or change it. A cancelled order is refunded in full.

Refunds

Approved refunds go back to the same payment processor (Paypal, Stripe, Amazon Payments or Square) account or card that paid for the order. Refunds are issued after we approve the request. It may take a few business days for our payment processor, or your bank to show the refund.

Wrong or undeliverable address

We are not able to refund or replace an order that could not be delivered because of an incomplete or incorrect address, or because the package was never claimed. A new shipping charge may be required to send it again.

Sending anything back

Please do not send anything back until we ask you to. If a return is needed, we will email you instructions, including where to send it. Items mailed without those instructions may not be received or processed.

Payment disputes

If you have a concern about a payment, please contact us first so we can fix it quickly. This does not limit any rights you have under our payment processor's (Paypal, Square, Stripe or Amazon Payments) buyer protection programs or with your card issuer.